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500 Error viewing issues for one project

epedder July 10, 2020

I'm receiving the "500 - Internal server error" message when attempting to view issues for one of my projects.  I don't know when this started as I haven't accessed the project in a couple of weeks.  All the other projects are fine.

Log reference: 12cad584-15b0-4883-8ec0-d33fa4d3b231

URL: /projects/PAR/issues

Any help would be appreciated.

1 answer

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Italo Qualisoni [e-Core]
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July 10, 2020

Hi @epedder 

You can open a ticket to Atlassian support about this, they have access to the logs and will help you to identify what is happening with this project.

https://support.atlassian.com/contact/

epedder July 10, 2020

Thanks but my plan does not entitle me to direct support.

Italo Qualisoni [e-Core]
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 10, 2020

I've tagged this question to atlassian-support, I hope they can help you from here;

Like epedder likes this
epedder July 10, 2020

Thanks!

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