After Create and Assign issue in automation issue.assignee smart values return blank

[Jeff Henderson]

I have automation for which, when an issue of x type is created (trigger condition), a subtask is created and assigned to a user - but after that assignation successfully occurs, the smart value {{issue.assignee.displayName}} and {{issue.assignee.emailAddress}} return blank.

All values for issue.assignee are blank even though the user is indeed assigned to that issue. For the parent issue {{triggerIssue.reporter.emailAddress}} and displayName both work fine. 

I have tried {{assignee.displayName}} as well, to no avail. Fully stumped here.

Image of much of the rule

[Trudy Claspill · Accepted solution]

Hello @Jeff Henderson 

Welcome to the Atlassian community.

When asking for help with an Automation Rule it is very helpful if you provide screen images showing your complete rule and point out where the unexpected results are occurring. Sometimes the problem is related to the current context at that point in the rule, and we can't determine that without seeing the rule.

Without that information my suggestion is for you to add a Re-fetch action after updating the issue and before trying to use the smart values.

[Jeff Henderson]

Added an image to much of the rule in the original post, but will include here as well.

[Jeff Henderson]

I will try a re-fetch. 

[Jeff Henderson]

Refetch worked! Thank you!