After changing to SSL on Jira, now dashboard gadgets display gadget field names

[Ryan Carl]

I enabled SSL on our Jira server using a certificate from our internal CA.  

The webserver certificate along with the root CA certificate was added to a keystore in Jira along with the default Java keystore. (<java_home>\lib\security\cacerts)  We have only one version of java on this box and just the jre.

Both the SSLPoke and HttpClient test utilities connect successfully to the server.

In the Jira config.bat the Profile is set to HTTP and HTTPS (redirect HTTP to HTTPS)

I can check the cert in the Key Store in the Configuration Tool with no issue and Chrome doesn't complain about the certificate.  

All of the gadgets on our main dashboard have field names (gadget.project.title.lead, gadget.project.title, etc) instead of what should be displaying.

Everything else looks pretty normal.  

Thanks,

Ryan

[Samira Spago]

Hi @Ryan Carl 

How did you resolve this question beacuse we have the same issue with gadgets on Dashboard after enabled HTTPs redirection? 

Thanks,

Samira 

[Alexey Matveev]

Hello,

Run the Instance health checker (coq item -> System ->Troubleshooting and support tools). Have a look if there are problems with dashboards. There will a reference to KB how to solve this problem.

Also make sure that the baseurl of Jira is set correctly (cog item -> General Configuration -> Base Url).

[Ryan Carl]

The Base Url is set to  https://servername:8443 which should be correct.  But the health checker is complaining about the gadget feed url.  

We are on Windows Server 2016 Datacenter.  I do have forwarding from HTTP to HTTPS enabled in the Jira config utility.

here is a snippet of the error in the error log:

2018-11-07 14:22:05,230 https-jsse-nio-8443-exec-4 ERROR [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: https://[servername]:8443/rest/gadgets/1.0/g/messagebundle/und/gadget.common%2Cgadget.project
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

BTW - We are on v 7.9.0.  

[Swetha Bammidi]

Hi Alexey, How did you resolve this. Please let me know the workaround on this