Assignee field not coming up when creating a ticket

[Amanda Gray]

When Creating a ticket the Assignee field does not come up.  If I edit after creation it is.
Ive checked the following based on other questions on the forum and all appears as it should, im not sure what else to try:

1. The Assignee field is not present on the Create Screen: Navigate to Project Settings > Screen > Create Screen and check id the field id present on that screen or not. 

2. The Assignee field is hidden in the Field Configuration: Navigate to Project Setting > Issues > Field Configuration and click configuration. Search for the filed and make sure it's not hidden.

3. Permission Issue:  Navigate to Project Settings > Permission and check if you have the Assign Issue permission. 

[Andy Heinzer]

Hi @Amanda Gray 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1074351

Someone from our JSM support team should be better able to assist here.

Andy

[Amanda Gray]

Thank you @Andy Heinzer 

[Jehan Bhathena]

Hi @Amanda Gray 

If your Issue Create Screen has a lot of Custom fields, few fields may get hidden during the create issue pop-up

https://confluence.atlassian.com/jirakb/unable-to-find-the-field-while-creating-a-jira-issue-even-though-the-field-is-added-to-the-create-issue-screen-1375862792.html, you can use the "Find your field" option to verify if the field is present of has been hidden due to some other setting:

[Amanda Gray]

Hi @Jehan Bhathena
yes i did but it just came up with this, I also dont have a lot of custom fields.

[Jehan Bhathena]

Hi @Amanda Gray 

Thanks for the image, as the Blue Ribbon points out, can you check the "Show Fields" option to verify if the Assignee field is not hidden on the create issue screen.

[Amanda Gray]

is this where you mean? it doesnt appear hidden

[Jehan Bhathena]

Hi @Amanda Gray ,

When you click on the Configure Fields, what options do you see there? 

In the "Configure Fields" pop-up, select the "Custom Fields" option to see if this has the Assignee field Unchecked:

 

[Amanda Gray]

It doesnt let me drop down to anything @Jehan Bhathena 

[Jehan Bhathena]

Hi @Amanda Gray 

From your previous message it seems that you're using a JSM Project. For that you can follow these steps:

• Go to the project where the assignee is not shown on the create screen
• Project Settings -> Request Management -> Request Type -> select the category under which you're creating the issue
• Open the Request type where assignee needs to be added -> Issue View -> Search for assignee in the available fields and add

If in case these steps don't work too, I've tagged the Atlassian team on this thread and they should get back to this question in a few days.

[Amanda Gray]

Thank you @Jehan Bhathena when I do these steps, Assignee appears to already be added so that is still not working.

[bdrew]

@Amanda Gray did you ever get a resolution to this? I'm having exactly the same issue and I can't figure it out :( 

[Amanda Gray]

@bdrew It got assigned to someone at Atlassian and after they had a look at it it started appearing but im unsure what they did to get it there.  I would log a job to get someone to have a look for you :-)