Assignee missing from Slack notification

[Rodney Estrada]

Hey all,

I have a rule that assigns specific issues to a round-robin (2 users) and posts a Slack notification using smart values for issue key, assignee, issue summary.

Problem: The notification in the channel is missing the assignee even though the issue has an assignee.

Quick Test: I separated the Slack action into another rule that looks for the specific issue conditions and it worked. It shows the key, assignee, summary!

Hypothesis: Does Jira update the assignee after the issue is created?

[Mikael Sandberg · Accepted solution]

Hi @Rodney Estrada,

Welcome to Atlassian Community!

Yes, if you are using an automation to do the assignment, this will happen after the issue is created. You could see if adding a re-fetch issue data to your automation before it posts to Slack to see if that helps. 

[Rodney Estrada]

good to know, thank you! @Mikael Sandberg