Atlassian Support? Which one provides same day support?

[Jose Mercado]

Currently I am waiting days or a day for simple answers.  Documentation is so random and I keep finding varied solutions and answers that sometimes do not apply, etc.   

How can I sign up for same day support and phone support if necessary.  I am deploying Jira and Confluence from Cloud to on Premise due to HIPAA needs and the wait is just toooo long for email support one question at a time...

I feel I could have this done in a single day if support documentation was more organized and complete.  Way too many documents that sometimes take you to the wrong answers or solution...

I am now running but there are still various configuration questions that need anwers and solutions.  Like how to properly configure all that is needed for Running Confluence and Jira... Have most of it going but does not seem right...

I thought disabling user management under Confluence would only show one user management page, but seems now there are two still. once in Confluence and one in Jira... etc. 

[Max Foerster - K15t]

Hi Jose,

Atlassian offers all necessary information about what to expect from what support tier and incident severity, so maybe have a look at this page

• Atlassian Support Offerings

But in general, I'd say asking Atlassian support for help in your case is not the best way to go. If you need to set up the tools and want to use them in your business, why don't don't you reach out to any Atlassian Solution Partner near your location and let them help you with setting everything up? 

Best,
Max

[Jose Mercado]

I tried using a consultant but the cost was prohibitive and did not get approved.  

Looking at the support offerings, looks to be better priced.  The support costs were just way to high from the consultant that called us. 

The other two did not even bother to respond.  

Our environment is not complicated... just the lack of cohesive documentation keeps sending me for never ending loops...

[Max Foerster - K15t]

It's a tricky situation. We all started at this or a similar point and were dealing with the challenges to get the tools flying but I also honestly say, if you don't want to invest additional money in a higher support tier or any external help for your problems (by the way it doesn't look like you've been using the community so far as well as a source for help, right?), you will have to invest your time.

So maybe in a first step try to use the community more for solving your problems searching the content and asking for help as well, the community can provide high-quality answers in a short time. Of course depending on the quality of your provided information. :)

What are you dealing with right now by the way in terms of difficulties?

[Jose Mercado]

Thanks Max.  I agree.  I just started this process and new at it.  But fast learner. 

In less than a week I have been able to have complete running Server environment using the data from Cloud backups and using MSSQL.

I definitely use the search and Have been reading for hours upon hours the available info, but not always very complete and find my self using creative thinking to see what they mean and find ways to make it work. 

CURRENT CHALLENGE:

I have Jira, Service Desk, Confluence running. Using the restored data.  

User management does not seem to be unified for some reason as I have read on the instructions. 

I have disabled the built in confluence user management to use Jira, but seems it is still using two systems to manage users. 

https://confluence.atlassian.com/doc/disabling-the-built-in-user-management-138741.html

 Have setup the application links and now can change between Jira and Confluence.  but user management seems not right as it is using two different user management systems still.