Auto Escalation process

[Prasad Andrews]

Auto Escalation process -

Need to set up an auto-escalation process for a ticket going to miss SLA.
The escalation should first go to respective person ticket assigned, later as per rules the escalation should be got to a supervisor, department head and function head.

[Kerem Caglar [Solveka]]

What is the question here?

[Prasad Andrews]

Need to set up an auto-escalation process for a ticket going to miss SLA.

The escalation should first go to the respective assignee.