Automatically add a comment during the 'Move'

[Yihai Zweifel]

Is there a way I can configure the JIRA that during the move of a ticket, a predefined comment could be added to the ticket automatically? 

[Jay]

Hi @Yihai Zweifel ,  I assume when you say Move of a ticket you mean a transition between status's.

If you are using Jira Cloud this could be handled via an Automation Rule.

• Open you Project,
• Click on Project Settings
• Click on Automation
• Click Create rule
• Issue Transition can be your Trigger
• Once you select the right status movement i.e. 'From any Status' to 'In Progress'
• Select Save
• Select add Component
• Choose New Action
• Select Comment on Issue
• Type in your predefined comment
• Click Save
• Give the rule a name and turn it on

From here as you move the Tickets per your trigger it should load the comment.

Hope this helps.

[Jay]

I should also mention there is an alternate solution here where someone asked a similar question already https://community.atlassian.com/t5/Jira-questions/Automatically-add-a-comment-to-jira-issue/qaq-p/454647

[Stuart Nealis]

@Jay thank you for this, it helped me with my similar issue. I combined this with if/else-if conditionals and smart values and was able to pull in a very customized and useful comment on transition!

[Jay]

@Stuart Nealis glad I could help.

[Jeremy Verdolino]

Hi @Jay 

How do you do this if you do not want the comment to be predefined and you want to make the user add a comment when the issue is transitioned?

[aliparlar]

This is a better question

You're moving it to "completed"? OK -> forced comment request on "how it completed"