Automation Alert for Comment

[Rodrigo Xavier]

Hello friends, how are you?
I would like to know if it is possible to create an automation in Jira to alert a group of people or a single person that the ticket is 40 minutes without activities.

Is there any automation like that?

[Fabian Lim]

Hi @Rodrigo Xavier

You can use the sla threshold breached trigger where you set the x min before it is breached. 

You can find the details here: https://blog.codebarrel.io/better-management-of-slas-in-jira-service-desk-73eae92fb538

Regards 

[Jack Brickey]

But that only applies to JSM. This issue was posted under Jira.

[Rodrigo Xavier]

@Fabian Lim Hello friend. Thank you very much for your feedback. I sorry for the delay in responding, New Year parties make us crazy.
In my case it wouldn't be the sla overflow alert. This I have set up. I really need to alert the team to do a fallow up every XX time while the ticket is open.

[Fabian Lim]

Hi @Rodrigo Xavier

For customized emails, follow this post: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Jira-Automation-Video-Tutorial-on-how-to-send-customized-emails/ba-p/1861508

There is a scheduled rule that can be sent once a day.

Good luck

[Jack Brickey]

If this is a JSM project then @Fabian Lim answer is he way to go. If this is a JSW project then the only OOTB solution would be to use a scheduled Automation rule that would run maybe every 5-10min.

[Rodrigo Xavier]

Thanks a lot Jack. do you have a document where I can check this automation or an example that I can follow?

[Jack Brickey]

Here is the Automation docs around triggers including scheduled rule - jira-automation-triggers . There is a ton of good docs out there to explore. Running rules every 30m would be an option here. Use a condition to see if the issue was updated within your 40m window.

[Rodrigo Xavier]

Perfect my friend thank you very much for your help. I'll check the documents.

[Jack Brickey]

If you get stuck with the automation let me know. I can create a quick test.

[Rodrigo Xavier]

Thank you very much.
I will try to create here, so it is good that I learn too.
But if it gets complicated I will ask for help, thank you very much once again.
I leave here my sincere good wishes for you and everyone around you. An excellent new year.