OVERVIEW
We have an issue link type for original/parent bug and duplicate/child bug. Our automation will close all the child bugs once the parent bug is closed.
We want to add a comment telling our customer service that the duplicate issues are closed and give them the parent link.
Is this even possible? Thanks
Hi @Gail - Trying to make sure I understand what you're trying to achieve. You're saying that once the parent bug is closed, in addition to closing out all child bugs, you want a comment added on all of the children indicating that they are closed and include a link to the parent bug?
Hi Gail,
Sorry - Still not 100% sure what you're trying to accomplish, but let me take a stab at it (please load a screenshot of your rule if I'm giving bad information)
Assuming your rule is triggered by the parent bug being closed, you probably already have a branch to get into the child bugs to close them out. In this same branch, you can add a new Add Comment action and in the body of the comment, you would just need {{triggerIssue}} to capture the parent bug.
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