Automation question

[Samuel Colon]

Hi,

I have a user that would like to know if its possible to have her automatically added as participant for all tickets that her team opens up.

So Basically whenever Team member A,B,C,D opens a support ticket, The manager is added as a participant automatically. 

If it is possible, how can this be done?

[John Funk · Accepted solution]

Hi Samuel,

This is very is easy in Automation For Jira. It would look something like this:

[Samuel Colon]

Thanks so much guys. I really appreciate it!!!!

[Jack Brickey]

Yes this should be possible. Something like this...

when - issue created

condition - JQL reporter in membersof(“teamA”)

action - add xxx to request participants