Automation rule - Reopen on Comment can I specify length?

[Heather Reid]

Hello,  we have a working automation rule that keeps tickets resolved when customer comments with "thank"  However, sometimes they then continue on with other information.  Is there a way to include a comment length?

Like comment is less than so many characters or words.

I've added a screen grab of our current rule set up.

Thank you so much!

Heather

[Kian Stack Mumo Systems]

Instead of using a legacy rule,  I would do a rule using Automation for Jira.

You can query for the comment length like this:

[Heather Reid]

I only have access to legacy rules, I'm not a super admin just a user with some elevated permissions.  Is there any way I can do it using the tools I'm allowed to access?

[Kian Stack Mumo Systems]

Project administrators have access to both sets of rules.

What do you see when you click on Project Settings > Automation?

You should see both of these:

[Heather Reid]

HI there,

I do not see that, perhaps I'm on a different version (v8.13.4)? 

[Bill Sheboy]

Hi!

For server, aren't both the Lite (free) and Full (paid) versions of Automation for Jira add-ons?  So that would need to be installed by the admin first, correct?

Best regards,

Bill

[Kian Stack Mumo Systems]

@Bill Sheboy, thanks! For some reason I was thinking  she was on  Cloud!

[Heather Reid]

Is there a way to do this without being on the Cloud?

[Bill Sheboy]

Hi @Heather Reid 

The syntax that @Kian Stack Mumo Systems suggested above with an advanced compare condition should work for server or cloud: {{issue.comments.last.body.length()}}

Check with your site admin if you can get the free version of Automation Lite added and then you should be able to do this.

Here are some additional examples and documentation to help:

https://marketplace.atlassian.com/apps/1211836/automation-for-jira-server-lite?hosting=server&tab=overview

https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453

https://confluence.atlassian.com/automation/automation-for-jira-server-7-2-documentation-993924595.html