Automations fails because of not enough permissions of the actor

[Leon Kupper]

Hi,

I am using: Jira Service Management for my external Support Portal.

I wanted to use an automation that re-opens an issue if a customer replies to it after it was set to "Done". Biut currently that automations fails. The error I can view in the audit log is something like: "Make sure that the user has enough permissions to view issues and to make status transitions."

The actor is: "Automation for Jira", but I have no idea where to see what kind of permissions that user have and how to change that...

I hope someone can help here.

Best regards

Leon

[Sachin Dhamale]

@Leon Kupper ,

You need to give the Browse and Transition permission to the "Automation for jira" user in the permission scheme used for the project

like this

Accept the answer if it helps

[Leon Kupper]

Where do I see what permission scheme is used for that project?

[Sachin Dhamale]

If you are the Jira admin 

Go to the Project Setting section > look for the permission section >  Open the permission associated with the project 

[Leon Kupper]

Hi @Sachin Dhamale ,

I don't have this option, see my screenshot