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Can I migrate related tickets from Freshservice to Jira?

Can I migrate related tickets from Freshservice to Jira?

Hi all,

Currently running a few demo migrations and one of the few things that are missing is the Related Tickets field. I've had a look round in the migrated ticket from Freshservice which should have 1 related ticket attached to it but struggling to see it anywhere. Do we know if Jira supports this?

Any help would be much appreciated :)

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Hi @Jack Nicholls and welcome to the community,

If by related tickets, you mean Jira's "Linked Issues", then yes, Jira supports this out of the box.

linked issues.png

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Thanks Alex. It appears that the Demo Migration Tool doesn't seem to give you an option to migrate these but I might be missing something out.

Appreciate your speedy response!

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which tool are you using?

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It's the Helpdesk Migration Tool :)

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That's an app from Freshdesk?

There are at least two apps in the Atlassian Marketplace which might solve your problem

But I haven't use any of the above tbh.

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