Can I transition through statuses when someone makes a comment

I'd like to know if its possible in JSD to move a ticket based on comments being made?

Like i'd like to move a ticket when a customer responds to a ticket.

Is this possible?

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Answer accepted

Hello,

You can use the Service Desk automation. Set the comment added trigger and then transition issue action.

You can find more info here:

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Thanks for this!!

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You are most welcome!

If my answer helped you, kindly accept my answer.

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