Can I use issue property to trigger the Automation rule?

[Nikki Zavadska _Appfire_]

Hi,

I was wondering if it's possible to use issue properties as an Automation trigger. For example when the issue property gets updated (issue.property.XX).

I was looking around and couldn't find the way to do it so I assumed it's not possible but I just wanted to double-check if that's really the case.

Thank you,

Nikki 🤓

[John Funk · Accepted solution]

Hey Nikki,

I am not aware of any rule triggers that could take advantage of that. Maybe using a webhook that gets fired when it changes? But that gets into stuff way beyond my expertise. 

[Bill Sheboy]

Hi @Nikki Zavadska _Appfire_ 

Yes, and...to what John notes:

I tried a couple of experiments with automation rules and updating entity properties...I found neither the generic "issue updated" trigger fires nor is the change recorded in the issue history.  And, I could not find any suggestions to add this capability in the Jira Cloud or Code Barrel public backlogs.

Kind regards,
Bill

[Nikki Zavadska _Appfire_]

Hi @John Funk @Bill Sheboy ,

thank you so much for clarifying this, much appreciated 🙏

[Ulrich Kuhnhardt _IzymesCo_]

@Nikki Zavadska _Appfire_ - how did you guys work around the problem? We have a similar problem with a read_only CF that's controlled by an issue property.

Thanks, Ulrich

[Nikki Zavadska _Appfire_]

@Ulrich Kuhnhardt _IzymesCo_ Issue properties aren't possible to be used as triggers but I saw you're using a custom field in your automation, let me continue the conversation there.