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Can a customer open a ticket without entering the portal?

Can a customer open a ticket without entering the portal?

Hi,

my company is new to Jira and for now we only use JSD. is it possible, for a Jira using costumer to open a ticket addressing me without using the portal?

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They can use email if you set up a channel for it, and it has a REST interface if they want another computer to use the portal for them (scripting or other programs that can post requests without making the person go to the Jira portal)

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And they could use the Widget feature which is embedded in any web page

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thanks,

can you please refer me to any related documentation?

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Widget (I keep forgetting about those, thanks @Jack Brickey ) - https://support.atlassian.com/jira-service-desk-cloud/docs/embed-a-widget-onto-a-web-page/

REST API - https://developer.atlassian.com/cloud/jira/service-desk/rest/

Email - https://support.atlassian.com/jira-service-desk-cloud/docs/receive-requests-from-an-email-address/

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