Can not create ticket by send an email

[Trần Tài]

Hi team,

I've created a new project, after connect to google mail account into my new project, i send an email but system didn't create ticket.

I checked 'connectivity Log" that show Failure with detail as "com.google.api.client.googleapis.json.GoogleJsonResponseException: 403 Forbidden GET https://gmail.googleapis.com/gmail/v1/users/bgrimm@aron.com.vn/messages?maxResults=300&q=in:inbox%20label:unread%20after:1717746784 { "code" : 403, "details" : [ {...

Pls help me check the reason and Fix it.

Thanks,

[Duc Thang TRAN]

Hello @Trần Tài 

You Can take a look this Doc

https://confluence.atlassian.com/jirakb/error-connecting-google-email-account-to-service-project-reason-com-google-api-client-googleapis-json-googlejsonresponseexception-403-forbidden-get-1142428173.html

[Trần Tài]

Hi @Duc Thang TRAN ,

Thank for your feedback and i did fix my problem.

So can i ask one more question? If you used to face it, pls show me more.

Recently i create two project, I don't need to connect custom email any more and i use Default email account.

I can send an email and JSM can create ticket via Default email account.

Thanks,

[Duc Thang TRAN]

Hello @Trần Tài 

 I noticed your email address is visible in the log. For privacy and security reasons, I recommend removing or blurring it. We never know who might misuse information online

II don't know how your email handler permissions were configured

If it's public, Jira will create an issue and a new customer account for every email sent to this mailbox. This option is not recommended. So yet, you Can create a ticket on jsm

For the projects I manage, only accounts registered with at least the 'customer' role can send messages to the BAL( mailbox address associated) with each project.