By default Jira only allows one email address to be stored in profile. we have business need to send out email to two emails IDs for a single user ( client email and company email). With use of user properties field we can add secondary email address but can that field be used to send out notifications?
Is this an automated email that you need to regularly send or is there a manual component to this? Are the tickets on which this needs to occur focused on a single individual? Are you integrated with LDAP or something of the like which would act as a source of truth for both email addresses?
This is going to be automated notifications similar to notification scheme. I am trying to find out that Instead of custom fields whether user properties field can be exploited for sending out emails to multiple or alternate emails. User's Email will be sync'd from IDP/AD with attribute mappings. So its not single user one time scenario. This is for all users.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I am sure something like this could be added in one of the email plugins (we make Notification Assistant for Jira for example) but I believe this would be a significant amount of work. Otherwise you may consider writing this in ScriptRunner but then it's you doing the work instead of a vendor.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
No, Jira works on the usual assumption that one person has a single unique email address
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.