Cancel Jira Service Desk

[Shaik Moid Ahmed]

Hi Team,

We are not using Jira Service Desk. Can you please help me with the steps how to cancel Jira Service Desk subscription. We are on Cloud Jira.

Regards,

Shaik

[Shannon S · Accepted solution]

Shaik,

In order to cancel your Jira Service Desk subscription, you want to go to the Billing section of your Cloud instance.

i.e. https://YOUR-DOMAIN.atlassian.net/admin/billing/overview

From here, click Manage Subscriptions. On the following page, you can either cancel your subscription entirely, or delete the products you no longer want. Next to each subscription there will be a drop-down menu where you can select Delete.

Let us know if you have any trouble with that.

Regards,

Shannon

[Nidhi Sachin Jindal]

Hi Shannon,

Is this process applicable for all the add-ons which are not required?

Please confirm.

Regards

Nidhi

[Shannon S]

Hi Nidhi,

Thank you for reaching out. Yes, you can delete any add-on subscriptions that you no longer require from the same screen:

If you find yourself running into trouble, please feel free to raise a billing request from support.atlassian.com and we can help you out with that.

Take care, and have a pleasant rest of your evening.

Regards,

Shannon

[Nidhi Sachin Jindal]

Thank you Shannon. It works. 

Regards

Nidhi

[Shannon S]

Hi Nidhi,

Anytime, happy to help.

Take care!

Shannon

[Charly [DEISER] · Accepted solution]

Hi @Shaik Moid Ahmed

Please check this info: https://www.atlassian.com/licensing/cloud#cancellations-and-refunds

Hope this helps