Cancel Jira Service Management

[Joan Andreu Juan Torrens]

For years we have used JSM to receive and manage our internal users' issues but now all out internal users are Jira licensed users and we would like to cancel our JSM subscription.

My question is: how can this affects our projects? Do we have to create new projects or we can keep using the actual ones?

Could we lose data?

Can we chage JSM projets to Jira Work Management projects?

Any advice would be very useful.

[Jack Brickey · Accepted solution]

Hi @Joan Andreu Juan Torrens , you can find info here - https://www.atlassian.com/licensing/cloud#subscription . You cannot change project types but you could move data from JSM to JWM projects but this will be tedious. I recommend exporting and importing. Some fields may not translate over so try a few at a time and save your config file once you have acceptable results before importing the balance.

excerpt on canceling a product...

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What happens if I cancel my Atlassian product subscription?Hide

Canceling your Atlassian product subscription will prevent any further site renewals from being processed. Your site will remain accessible until 15 days after the end of your current subscription period, at which point your site will be deactivated.

Data retention

Your products will be deactivated 15 days after the end of your current subscription period. Atlassian retains data for deactivated products for 15 days for trial sites or 60 days for Free, Standard, or Premium subscriptions after the end of your current subscription period.

Following this deactivation period, your product data will be permanently deleted and cannot be recovered.

Atlassian will not delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

[Joan Andreu Juan Torrens]

Your products will be deactivated 15 days after the end of your current subscription period. Atlassian retains data for deactivated products for 15 days for trial sites or 60 days for Free, Standard, or Premium subscriptions after the end of your current subscription period.

Does this mean that if we cancel our JSM subscription [but keep our Jira Software subscription] we would lose all our JSM projects after 60 days?

[Jack Brickey]

Correct. So export the data to retain long term.

[Joan Andreu Juan Torrens]

Thanks a lot Jack!

[Jack Brickey]

You could consider dropping to a free tier 1-3 agents. In so doing you retain access to all of your data. Note that some features that you may use today will not be available in the free theater but if you're not really using it anyway no loss.

[Joan Andreu Juan Torrens]

This could be the smartest way to act! Anyway, we will act with caution to pass all open issues to new project, trying to make simpler workflows now 😂

[Dave Rosenlund _Trundl_]

Hi, @Joan Andreu Juan Torrens. To add a little to what @Jack Brickey has already said, I would point out that cloud customers are responsible for making and maintaining their own backups in all cases.  Exporting the data is one way of doing that but you should have a backup method/policy across your Atlassian Cloud products.

-dave