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Cannot delete empty "romero-test" organization

Rodolfo Romero - Adaptavist
Contributor
August 30, 2021

I have an empty organization called "romero-test" that I need to delete but I can't. I need Atlassian support to do this for me but I cannot create support tickets anymore. I now can only create questions in the community.

2 answers

0 votes
Jack Brickey
Community Champion
August 30, 2021

My current understanding is that it is not possible to delete an organization. This post would seem to confirm this - How-do-I-delete-organization-atlassian-administration 

Regarding your inability to open a support ticket it appears that you are on the free version which does not come with support other than the community and of course Google. 😉

Rodolfo Romero - Adaptavist
Contributor
September 1, 2021

Hey Jack,

Yes, I forgot that free accounts don't get Atlassian support anymore. Thanks for reminding me.

I tried the method offered in that page but it's not working.

This is what I did:

  1. Added a Jira Software product to the organization "romero-test" so it's not empty anymore.
  2. Went to the "Settings" section of the organization "romero-test" and proceed to move all the products to another organization. This is supposed to delete the Organization after all products are moved.
  3. Instead of getting the products transferred and the organization deleted, I get the following error.
    2021-09-01_14-48-43.png
0 votes
Nic Brough -Adaptavist-
Rising Star
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August 30, 2021

What is stopping you from deleting it?  Why do you think you need Atlassian to do it, if you're an admin?

Jack Brickey
Community Champion
August 30, 2021

Hmmmm, maybe there is a way?

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