Capture all the External Comments to a new Custom Field

[BG Pantaleon]

Is it possible to capture a comment that is added by the customer in the portal and store it in another custom field? 

Requirement: 

• Custom field "Notes" will be appended by new the Comment. Existing data would not be overwritten.
  • Example: A customer posted a new comment "Comment 2" and there is already existing "Comment 1" in the Notes field. 
    • Output should be Comment 2, Comment 1
• Only Customer Comment (external) will be added on the Custom field "Notes"

This is what I have but it keeps overriding the Notes field with the new comment.

[Vamsi Kandala · Accepted solution]

Hi @BG Pantaleon

You should try using the 'concat' method for appending the string smart values.

In your case, in the 'Edit issue' and for 'Notes' field, you can try like:

{{issue.customfield_xxxx.concat(issue.comments.last.body)}}

Where 'customfield_xxxxx' is the custom field id of 'Notes' field.

Please refer to this article as well:

https://confluence.atlassian.com/automation/jira-smart-values-text-fields-993924863.html

Hope this helps.

Thanks,
Vamsi

[BG Pantaleon]

@Vamsi Kandala this one works!

My only issue is how can I add a space on each of the Comment?

[Vamsi Kandala]

Hi @BG Pantaleon

You can add space or any string values using 'concat' method.  You just have to use 'contact' multiple times accordingly for each string to be appended.

Thanks,
Vamsi

[BG Pantaleon]

@Vamsi Kandala - sorry I don't get it. Do you have a sample?

Thanks!

BG

[Vamsi Kandala]

Hi @BG Pantaleon ,

If you take your example:

• Custom field "Notes" will be appended by new the Comment. Existing data would not be overwritten.
  • Example: A customer posted a new comment "Comment 2" and there is already existing "Comment 1" in the Notes field. 
    • Output should be Comment 2, Comment 1

Then in the 'Edit issue' and for 'Notes' field, you can try like:

{{issue.customfield_xxxxx.concat(issue.comments.last.body).concat(", ")}}

Where 'customfield_xxxxx' is the custom field id of 'Notes' field.

Note that I have added two 'concat' methods here.  One for appending the last comment and the other for appending ', ' (or any string you prefer).

If this is not what you are looking for, please send me the expected output.

Hope this helps.

Thanks,
Vamsi