Change Automation Actor to Customer

[Hendriawan]

Hello,

I'm sorry for my bad English. We have 2 office, let's say Site A & Site B. We create Automation Rule, when issue is created, then mention all Users (we have 7 Licensed Users). 
When the rule is triggered, all of us get notified on Jira Mobile App like this : Automation for Jira mentioned you in blahblahblah . Something that we don't want is the Actor of that notification, Automation for Jira.
We want to change the Automation for Jira actor to the site name, so the notification will be like : Site A mentioned you in blahblah
Trying to change the Actor to "Users that triggered the event" and it said :

Actor does not have permission to view one or more issues, or the issue was deleted (please check permissions and issue security levels) 

We already changed the security for the Customer that want to trigger the event and issue permissions but still got that error.

Any help for this? Thank you before

[Ismael Jimoh]

Hi @Hendriawan 

Thanks for the clear and concise request.

For the request to have the email appear to be sent as the Customer/Reporter, this isn’t possible since they lack a Jira license.

An alternative would be to use smart values to populate more information into the email you receive as shown here: https://confluence.atlassian.com/automation/smart-values-993924860.html

Things like base URL can actively help you determine which site the notification is from and you can add the reporter to know who commented or triggered the action that led to the latest notification that was sent to you, e.t.c

Hopefully the following helps.

[Ismael Jimoh]

See the response here: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Re-How-do-you-insert-a-link-for-an-issue-into-an-email-n/qaq-p/1152159/comment-id/58666#M58666 as it is a great example of what I explained above.

[Hendriawan]

I'm not request about email btw, I just want to change the Actor (Initiator) into Customers or another field, any info where to look for the Actor Field and update it (change) into another Field?

[Derek Fields _RightStar_]

@Hendriawan - You can't have the Customer "send" the email because they would need a Jira license. But you can put any information from the Issue into the email itself using smart values. You can put the name of the Customer into the email itself by using the smart value {{reporter.displayName}}.

For instance, you could have the subject line say:

{{issue.subject}} ({{issue.key}}) raised by {{reporter.displayName}}

This would result in the subject of the email being

"I have a problem (ISSUE-1234) raised by John Doe"

You can do something similar in the body of the email