Client sees done tickets in their portal in the open ticket filter

[Katherine Stevens]

My client says they are seeing tickets in the Done Status in their portal when the filter says see only open requests.  Additionally, they don't see any done tickets when they change the filter to closed requests.  How can I change it so they only see active open tickets?  
Thanks!

[Joe Pitt]

What counts as 'done' vs. closed in your setup? I've seen some systems where the resolution is set before the issue is closed (at the final step in the workflow). This could be what is happening. Look at one of the Done issues to see if the resolution is set, but it isn't at the final closed step. 

[Katherine Stevens]

Thanks Joe.  I didn't have a resolution set at all.