Copy Text from Summary into Custom field

[Russell Dersley]

Hi,

We are receiving tickets from a customer that has their own ticket reference in the Summary 

i.e 

CINC0001473/ Wrong sales amount or FW: Incident Case CINC0001373 has been assigned

What we would like to do is copy the whole CINC number into a custom field using the Automation rules 

I have this curerntly {{issue.summary.match("CINC(\d+).*")}} but it's only copying the numbers after the prefix

Anyone have any suggestions?

Thanks

[Mark Segall · Accepted solution]

Hi @Russell Dersley - Perhaps try this instead?

{{issue.summary.match("(CINC*.\d+)")}}

[Russell Dersley]

Thanks that worked well for us