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Copy from customer field to comments?

caglad
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July 26, 2022

I am trying to copy what goes in custom field X to comments. I've done the reverse with comments to a custom field. What am I missing???

1 answer

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John Funk
Community Champion
July 26, 2022

Hi Caglad,

What do you have so far? Can you share a screenshot? And what is not working with it? 

caglad
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 26, 2022

I dont have anything :(. 

I did:

When value changes for: "Name of field"

Edit issue:

and wanted to select "copy from" for "comments" but thats not a field in the drop down

John Funk
Community Champion
July 26, 2022

Well, that's because there are multiple comments that can be linked to a single issue. It would have to know which comments. 

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