Creating an automation rule between Jira Discovery Project and Jira Service Project

[Luisa Morcillo Rehberger]

I would like to create an automation to product discovery so that when the status of a ticket changes in my JSP(Feature request ticket) the changes get reflected on the ticket in product discovery.

[Bill Sheboy]

Hi @Luisa Morcillo Rehberger -- Welcome to the Atlassian Community!

Rules which access / update issues in other projects need to be multiple-project or global in scope.  A single-project scoped rule can only create / clone issues in other projects; it cannot access them otherwise.

Your Jira Site Admin will need to update the scope of your rule, and so I recommend meeting with them to discuss this scenario and possible solutions.

Kind regards,
Bill

[YY Brother]

Hi @Luisa Morcillo Rehberger 

Welcome to our Community. Here's a solution for you:

1.Link the two issues between JPD & JSM;

2.Create an automation rule in JSM project

Trigger: Issue Transition

Branch rule / related issues: Linked Issue (e.g. Types: is idea for)

Action: Eidt issue fields or something else in JPD

Hope it helps,

YY Brother

[Luisa Morcillo Rehberger]

Is not working for me :/ would you mind showing me with images, please? No changes happening

[YY Brother]

I have no image. Where's the issue according to the log? You could show us your detailed scenario and images so that we can suggest.