Custom fields, screens etc.

[Michał Szulda]

Hi All,

I am just trying to configure JIRA Service Desk project on cloud for using custom fields. There was no problem with creation of custom field but during some tests I realized that screens and fields configuration don't affect my projects. I mean that doesn't matter what changes was applied no result on the screens happened. Some example:
I have deleted all field from view screen but these field still can be viewed. In another test I have used different project with completly different field and screen schemes but I can use field which was not added to that.

Any ideas what can I do ? Maybe it is normal JIRA's behavior

[Alexey Matveev]

About what fields are you talking?There special fields like summary, description, resolution etc which can not be hidden that easily.

[Michał Szulda]

I was trying to delete all fields from some screen. Both special and not but the issue's view screen still looks the same.

[Alexey Matveev]

If you remove custom fields from the screen, they must disappear. If they did not, then you removed the fields from the wrong screen. Could you attach a screenshot?

[Yogesh Mude]

Hi @Michał Szulda,

Actually, i was not understood what exactly trying to say but one thing i must say about the custom field and all that whenever we are created/updated custom filed to make the changes will happen we need to reindex the project in which we are using those custom fields.