Customize email notifications

[Andrew Genzel]

Hello,

I am trying to setup our own email address to be used for all notification instead of the default jira@company.atlassian.net

Currently we have setup our helpdesk@company.com for email pulling. (This works)
but emails notifications use jira@company.atlassian.net

I've added our domain and verified it.

Added our helpdesk@company.com to the product

Added it to be main notification email

Once all settings are applied above this email does not send anything. It only receives and creates tickets. Notifications do not work. Currently have swapped back to using the default jira@company.atlassian.net

Do I need to setup incoming mail or mail handlers to achieve this or what am I missing to get our helpdesk@ to send out emails instead of jira@company.atlassian.net?

[Brant Schroeder · Accepted solution]

@Andrew Genzel Welcome to the Atlassian community

You will need to set it up at the project level - https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/

[Andrew Genzel]

I've done this. 

The following screenshot from my OP is from my project:

Once applied I tried sending a email and creating a ticket manually to see if I would get a notification . I received no notification

[Andrew Genzel]

Just found out Sophos was blocking everything... it was working T_T

Thank you for your response @Brant Schroeder