Customize notification to agent when customers reply

[Deleted user]

When a customer replie to a question within an issue in JSD, the assignee agent receives a notification that shoes that the status changed from Waiting for customer to Waiting for support. Is it possible to customize this notification to be able to see what the customer wrote/commented/replied? Today there is not much information in the notification the agent receives.

[František Špaček _MoroSystems_ · Accepted solution]

Hello!

Agent should also receive comment itself. Take a look on your notification scheme (Project settings -> Notifications -> Issue Commented). There should be Assignee added to this notification (counting on your agent to be assignee of the request).

[Deleted user]

Thanks, It worked :)

[František Špaček _MoroSystems_]

I am happy to help!

If you could please vote and accept for my answer for users who will later come across same issue., that would be nice.

Thank you and have a nice day.

[Deleted user]

Ok,I did it now, thanks again :)