Duplicating user notifications to his subordinate by means of jira - is it possible?

[Nedviga]

The situation is as follows. There are users in the system - bosses and their deputies. Everyone has different tasks and different rights in Jira.
A substitute must receive a notice of the chief's tickets by mail if he has the same rights to this ticket.

The way I see the problem:
If the boss gets a role in the new ticket, then the deputy should be automatically substituted by the observer. (Automatically, because those who create the task will forget to set the deputy as an observer)

Is it realistic to implement this using standard Jira tools?

[Daniel Ebers · Accepted solution]

Hi @Nedviga

in case your URL looks like xxx.atlassian.net you can be sure it is a Cloud instance - server ones look rather like this: jira.example.com

What you are looking for is probably possible but not easy by any means. Assuming your users have properties set (as Jira needs to know who the deputy is) - probably this is provided by a directory service (like Active Directory, LDAP?) to Jira you could gather those information and act according to them.

In scenarios I came across in the past the superior was put to a custom field (I know you rather asked for the deputy, but the logic is quite similar) and via Notification Scheme you could define when they also should receive notifications.

In the past Script Runner was used in a scenario like this to query a LDAP service - also there are Apps from Marketplace which can support.
It really depends on if the data (the name of the deputy so to say) is present in a well-maintained way.

It is doable but when done the first time it is recommended to reserve a good portion of time to implement a feature like it - unfortunately out of the box Jira brings nothing with it what would cater that requirement.

Regards,
Daniel

[Nedviga]

Здравствуйте!
Я понял, версия из коробки не даст мне этого сделать. Спасибо за разъяснение.

Да, у меня Jira на сервере компании. И адрес в домене компании.

Спасибо за наводку на Script Runner - попробую изучить.

[Carlos Faddul]

@Nedviga it is Jira Cloud, Server or DataCenter ?

[Nedviga]

Server, if not confusing.
Where can you see it?
I got the administration after the previous administrator had quit for half a year.
Before that, I used Jira as a regular user.

[Carlos Faddul]

@Nedviga  you can use the automation to create this, using roles (if you have the automation in your instance)

if you have JMWE ou similar addons of workflow, you can use roles.

[Nedviga]

Thanks.
We use roles in projects, but I have not yet figured out how to automate notifications in this way.
It turns out that the mailing comes either for the entire project, or only for those tasks where the deputy chief is involved. But if he is not added to the same place where the boss is appointed, then the mailing list does not appear. Again, dependence on human intervention is obtained. And if you create a role in a project for a deputy, then he is inundated with a mailing list for projects, including those that do not concern the boss.

[Carlos Faddul]

@Nedviga, you can custom your Notification Scheme to notificate "All Watchers" then you add the boss in watcher of issue, or you can add in user custom field

[Nedviga]

@Carlos Faddul , This option came to mind immediately. But that doesn't fit.
In a project involving a boss, tasks are set for many employees. And if you make a mailing for the project role "observer", and put the deputy chief in this role, then he will be overwhelmed with mailing, like leaves in the fall.