Email Bug - email says 'issue assigned to you' when it was actually assigned to someone else

[Zoe Williams]

Hi

The email layout changed last week for notifications sent from Jira Cloud when there are changes on a ticket that you are assigned / watching. (they look good btw, love that the grey bg is gone)

However, it looks like the wrong template is being used in the notification about an issue being reassigned, when you are not the new assignee.

The email subject says '<user> assigned <ticket> to you' and the body says '<user> assigned this issue to you' however, further down in the body it shows the old and new assignee and only then do you notice that the ticket wasn't actually assigned to you, it was assigned to someone else.

I think there should be 2 templates for this notification to cover the 2 scenarios in which it will be sent - 'ticket assigned to you' and 'ticket you are watching has been reassigned'.

This is causing a lot of confusion for my team as we're all getting told via these emails that tickets have been assigned to us, when that's not actually the case.

Is anyone else having this problem?

I can't see any help files about editing email templates on Cloud so don't think we've done anything to change this text ourselves, but if we have, please advise where I need to direct my Administrator to adjust this.

I am not sure if this is the correct place to log this to get some feedback from Atlassian, so pls let me know...

Thanks in advance.

Zoe

[Rostislav Harazin · Accepted solution]

Hi Zoe, we have the same bug. Have you already reported it?

[Zoe Williams]

Good to hear I'm not the only one.

No, I haven't reported it, where do I do that?

[Rostislav Harazin]

https://support.atlassian.com

I'm going to do it too. :-)

[Zoe Williams]

Thank you, logged!

[Justin Tardiff]

Same issue here, thanks!

[MaryGrace Rohrs]

Seeing the same bug as well.

[Jack Brickey]

I have not observed or tested. If you feel this is indeed a bug I highly recommend reporting it to Atlassian support directly. 

[Zoe Williams]

Thank you, have reported it

[Jack Brickey]

@Zoe Williams , have you or, for that matter, anyone heard back from Atlassian?

[Zoe Williams]

They haven't replied to my support request yet @Jack Brickey 

The status is 'ATLASSIAN INVESTIGATING'.

[Zoe Williams]

FYI Atlassian have made contact, it has been sent to development team for further investigation.

[Zoe Williams]

UPDATE: Atlassian have made a change and the email is no longer mentioning 'assigned to you'.

It looks like they may have just rolled back the recent email changes as the look of the emails has reverted. Hopefully they can fix the issues and test it properly and release the new templates again soon.

[Rostislav Harazin]

Hello everyone, just the confirmation from Atlassian Support:

Yesterday, by the end of the day, I heard from one of our product leads that some changes were made in order to resolve this problem. Which might involve disabling the new email template temporarily. Once we find the root cause we will enable the new email template again.