Email notification to customer before 2 days of due date in jira service desk

[Pooja]

Hi,

In our environment, we are trying to configure vendor contracts and renewal process in JSD

here, we want to send a notification to the customer before 2 days of the due date.

help me with this.

Thanks in advance 

[Dave Bosman [Realdolmen]]

Hi @Pooja

You could solve this with automation for JIRA if you want it to be an individual email per issue. 

Or maybe the solution proposed in this question could be a solution for you.

Regards

Dave

[Pooja]

Hi @Dave Bosman [Realdolmen]

Thank you for your suggestion.

Is it achievable without plugins? 

And also the email notification should send to the customers in Jira Service Desk. These customers are just a part of JSD, and they are not the users of JSD. (Filter subscription option is not possible for them).

Regards,

Pooja

[Dave Bosman [Realdolmen]]

No, It is not possible without a plugin. 

[Pooja]

Thank you @Dave Bosman [Realdolmen]