Hello,
we have a P1 ticket running from 3 days, but Atlassian support have yet to give us an answer, so I'm starting to search a workaround.
We have a set of rules with Automation for Jira that sends mail notifications to update several stakeholders about our issues. After 30th June, so after the email address has changed from noreply@automationforjira.com to no-reply@automation.atlassian.com, the rules are broken. So, if the rule says to send the email
what happens is that that the mail is sent
So in the end, there is always one stakeholder that do not receive mails.
I've tried to edit some rules, to put all the address in cc, and tried to edit the TO field other address or the "Reporter", but there is always something missing.
Any suggestion and workaround is welcome.
Thanks,
In this case, I can suggest three options:
I hope you were able to give you some alternative
Hello Carlos,
tried the first one for a few hours, it worked for 90% of the cases, still a great success for me considering the previous days. Thank you so much! In the end, Atlassian fixed the problem.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello @Gerardo Dalena
Can you explain more about how the atlassian fix the problem. Maybe in the future i will need something similar :)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello,
I opened a support request and Atlassia fixed this issue on their side, I don't know the details. Well, actually they pull out a workaround, as the main bug is still opened JRACLOUD-76955
Best regards,
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.