Error creating issue Cannot assign a team from another org (customfield_10001)

[Sheri Widler]

We have two projects in Jira Service, my automation is supposed to update the Team via JSON.  I am now getting this error once the new teams released.  

I also had Jira Request types with hidden TEAMS fields to preset the Team to assign correctly, now that is broken.  

[Sayed Bares [ServiceRocket]]

@Sheri Widler can you share a screenshot from your automation rule and audit log? what did you mean by assigning a team from another org? what is the error you are seeing?

[John May]

Here is the error:

And here is the rule that should be assigning the custom field 10001 which is Team, to the proper team itself:

[Sayed Bares [ServiceRocket]]

@Sheri Widler @John May The ID you are using for team is wrong it should be hexadecimal 32+ digit. You can find it by going to your team and checking the URL:

Once you have the id then you can supply to automation:

{
"fields": {
"customfield_10001": "b44dae09-97db-477a-a88a-8625c886e52e"
}
}

[John May]

This resolved the issue. Thanks!

[Sayed Bares [ServiceRocket]]

You are most welcome @John May, consider accepting the answer so it can help others facing the same issue

[KS]

@Sayed Bares [ServiceRocket] , I am having the same error even after using the team id (hexadecimal 32+ digit)

---

{
"fields": {
"customField_11400": "7ba53d42-f30d-4826-adcc-dde438708316"
}
}

---