Gadget filter - detail view?

[Catrine Lundström]

Hi,

Is it possible to show result from a filter in a gadget in dashboard as detail view? 

BR

Catrine

[carolyn french · Accepted solution]

Hi Catrine,

For the Filter Results gadget, looks like you can only view it in List View. Someone may have another suggestion for you.

However, would it be an option to create a new board, and add the filter to the Board Settings, so that you only view those issues, and you can manage it very easily there?

Carolyn

[Catrine Lundström]

Hi and thanks for your answer.

But what do you mean by board settings?

/Catrine

[carolyn french]

You can create a board.

Click on the three dots in the right corner of the Board -> Board Settings.

Edit the Filter and add your saved filter.

Now this board will show the issues you care about.

You could also add a Quick Filter into an existing board that contains these issues.

https://confluence.atlassian.com/jirasoftwarecloud/configuring-quick-filters-764478015.html

[Catrine Lundström]

Thanks.

But we need a Dashboard.

With filter that includes several Service Desk projects. 

/Catrine

[carolyn french]

Sorry I can't help you further with the Dashboard. With a board, you can still use a filter with multiple projects. Is there a reason you need to use a Dashboard?

[Catrine Lundström]

Yes,

To get result from several Jira Servide Desk projects.

As far as I know board is just within a project. 

Or am I totally wrong?

/Catrine

[carolyn french]

Hi Catrine,

Some changes were made in the last year or so (my memory is going!) to Boards so that they must belong to either a project or a user (Your Boards). However, the Board can show issues from as many projects as you would like (hence my instructions about how to change the board filter above).

More Atlassian documentation here.

Hope this helps clarify your options!

Carolyn

[Catrine Lundström]

Thanks but to me it stills seems as this is only usable for Jira Software. Not Jira Service Desk.

/Catrine

[carolyn french]

Ah, I interpreted the question tags to mean you also have Jira Software. If you do, then you can still use it and just create your filter with multiple service desk projects. If you don't have Jira Software though, then unfortunately not usable.

[Catrine Lundström]

Jira Software is in use but for another type of resources. Not for all Assignees in Service Desk who need the Dashbaords.

/Catrine