Having trouble adding first web hook automation

[Sean Hannan]

I am trying to set up an web hook / automation to create a new issue when an existing issue is transition.  When I couldn't get this to work I changed the automation to just add a single comment however this still failed with errors.  I have checked some documentation and videos and have no idea where I am going wrong and i can't even trigger the webhook correctly

EDIT: The issue I am trying to create is in a different Jira Project

• Settings | System | Webook | Create a webhook
• Got the URL did not tick ANY of the related events (so I assume this will trigger on anything)
• Save
• Settings | System | Automation Rules | Create rule
• Rule Details
  Scope : All projects
  Checked Allow rule trigger
  Notify on error : email rule owner every time this rule fail
  Save
• When : Incoming Webhook
  URL : Used address from above created webbook
  Execute this automation with : * Issues provided in the webhook POST body
  Save
• Then : Add comment to issue
  Comment : Test Comment

According to the automation, I should now be able to trigger the web hook from a web browse by entering something like

https://automation.atlassian.com/pro/hooks/<webhook ID>?issue=TEST-1
(Where the project prefix is TEST)

When I call that URL however and check the Automation Log it shows me an error that just says : "Incoming web hook : No Issues from the web hook"

I have also tried triggering this web hook from a transition in a one of my workflows but it does not seem to trigger at all

Any assistance would be appreciated 

[Ajay _view26_ · Accepted solution]

Hi @Sean Hannan 

For your usecase - "automation to create a new issue when an existing issue is transition" all you need to do is add a automation rule . There is no need to configure the web-hook as automation for Jira takes care of it internally.

There is a playground available with all popular Rules. Have a look at this specific example and modify it for your use-case

Cheers

Ajay

[Sean Hannan]

OK - great will check that out now :) thanks

[Sean Hannan]

Thanks Ajay - That will do what I am after.  The docs I was reading were obviously old and there is now added functionality meaning I can get away without using webhooks :)

[Eitzaz Haider]

@Ajay _view26_  what if you want to update other jira instance from first jira instance using web hooks