How I can add Q&A section within our portal using html page or any other option?

[AKSHAY THAKARE]

Hi,

 I want to add Q&A section to the Jira sd using HTML page or Any other options.

how I can add such text section that really looks like a Q&A page. 

[Genevieve (Refined Partner Manager)]

Hello!

I'm Gen from RefinedWiki (creators of theme, structure, customization apps). 

I'm not sure exactly what you mean by a Q&A section/page. However as @Nic Brough -Adaptavist- suggests you can add customizations to the help center and customer portals including an HTML module using RefinedTheme for Jira Service Desk (if on server) and RefinedSites for Jira Service Desk (if on Cloud). 

If you are referring to Confluence Questions, our JSD apps mentioned above include questions in the search bar like you see below (under Questions). 

 

If you have any further questions you can reach out to us at support.refinedwiki.com

Hope this helps!

Gen

[AKSHAY THAKARE]

I only want to add a simple HTML page to  Customer Portal And it should be visible to all customers.

[Genevieve (Refined Partner Manager)]

Here are the instructions for how to add HTML to a customer portal: https://docs.refinedwiki.com/display/RTJSDS/HTML+module+for+JSD

You would need our app to do this of course.  

[Nic Brough -Adaptavist-]

Jira is not built for that, it expects you to have a Confluence where you document things (including Q&A) and then link Service Desk portals to spaces within Confluence to use as a "knowledge base"

[AKSHAY THAKARE]

Is there any add-ons to include HTML page to the portal.

[Nic Brough -Adaptavist-]

Not that I can find.  Refined Theme for Service Desk is the closest I can find to something that will allow you some customisation.  But the best bet is still to do it in Confluence.