How can I add a condition in my automation to process only email request

[Patrick Aupin]

Hi,

I want to build an automation that will only process email requests. I know Jira knows how the request was sent because it's displayed in the ticket (raised this request via Email).

Can I test this value in my automation?

We chose to have the same request type in the portal and from email so I cannot test using the request type

thank you

Patrick

[Trudy Claspill · Accepted solution]

Hello @Patrick Aupin 

According to this KB there is a smart value for the channel through with a JSM request is submitted.

https://confluence.atlassian.com/jirakb/using-the-request-channel-type-property-on-filters-1188759288.html

In that case they are using the smart value to set a field. But you should be able to also use that in a Smart Value condition. I haven't actually tested that out.

[Patrick Aupin]

I was able to test using the smart value: {{properties."request.channel.type".value}} but that smart value isn't searchable in the smart value dictionnary. Too bad some fields are hidden.