How can I list the difference between the created date and resolution date as days, hours, minutes?

[Heather Thomas]

I am creating automation in Jira (cloud) on a company-managed software to find the time to resolution.  I need to list in a field on the issue how long it takes for the issue to go from created to resolved.  The result needs to be listed in Days, Hours, Minutes. 

Here is what I have tried (I can get a total number of hours or a total number of days but not a combination of the 3 that I need).

{{issue.created.diff(issue.resolutiondate).hours}}

I have tried using the following custom field types: Text Field (single line), Date Time Picker, Number Field. 

I read something about prettyPrint will display the difference in words but I can't get it to work. 

[Trudy Claspill · Accepted solution]

Hello @Heather Thomas 

Welcome to the community.

What have you tried for prettyPrint? From what I've read (I haven't actually tested this), the following should work

{{issue.created.diff(issue.resolutiondate).prettyPrint}}

[Heather Thomas]

Thank you. That did work. I was making the mistake of using hours, days, etc with the prettyPrint.  Also, it worked for the custom field type: Text Field (single line)

[Ravina]

Hi,

I have also tried this by using the Text field(single line) but it is not working. 

Any suggestion.

[Admin]

@Trudy Claspill hello , the result gives the duration off all days and not only business days .  Do you know haw to acheive the same result with only business days please ?

[Trudy Claspill]

Hello @Admin 

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[Admin]

https://community.atlassian.com/t5/Jira-Service-Management/how-to-get-the-difference-between-the-created-and-resolution/qaq-p/2916795#M191667