How can I sort my requests on customer portal?

[Sys Admins]

Hello

On the service desk side, are requests ordered by update Desc. Is it possible to change this order and how can it be done?

[Dan Breyen · Accepted solution]

If you click on a column header it will sort by that column, either ascending or descending.

I'm not aware of a way to change the default sort.  I took a quick look on Atlassian's Jira site (jira.atlassian.com) and didn't see any suggestions, but I may have missed them.  Feel free to search yourself.

Hope that helps.

[Sys Admins]

@Dan Breyen If you click on a column header it will sort by that column, either ascending or descending. - It doesn't work in this case :)

[Dan Breyen]

I found this ticket on Atlassian's Jira site (jira.atlassian.com): JSDSERVER-4326 that mentions it's available in the 5.3 release.

You don't mention what version of JSM Server you are using, If you aren't current, you may want to look into upgrading.  If you are current, you might need to contact support for clarification on this ticket. (support.atlassian.com/contact)