How can I transfert the component value from a Service Desk issue to a Jira issue?

[annie charbonneau]

When a create a link issue into Jira from a Service Desk issue, I would like the information coming from the component field to be transferred into the Jira issue. My list of components are identical in Service Desk and in Jira. How can I do it?

[Angélica Luz]

Hello Annie,

Welcome to Atlassian Community!

Just for a better understanding of the issue and also to test here the best option for this case, I would like to know how are you linking this issue to the ticket.

Are you using automation to link or to create a new linked issue or are you doing it manually?

Are you linking an existing issue or creating a new one?

Please, let us know more details about the steps you are following so we can do the same here and test the automation.

Regards,
Angélica

[annie charbonneau]

Hi Angelica,

I am using a project automation to create a new Linked issue in another project. 

[Angélica Luz]

Hi @annie charbonneau,

If the components are the same on both projects, then you can use copy the value from the current issue.

On the automation rule, click on the “Choose fields to set…” and select Components.

Then, select the “Copy from…” and Save.

 

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica