How can i get a list of active jira-servicedesk agents?

[Bart Kamminga]

How can i get a list of active jira-servicedesk agents?

[Jack Brickey]

In cloud you can go to User management and query by product selecting Jira Service Desk.

[PVS]

Hi @Bart Kamminga 

Service desk agents are counted by being a member of the "service-desk-agents" JIRA group. This is what provides access to perform actions as an agent in any project that has SD enabled, such as workflow actions and internal comments. If a user has this license, they can work on multiple service desks, however a person must be in this group to work in ANY service desk. 

Project administrators, i.e. service desk administrators, can assign agents to their individual service desks as needed. 

You can do this in one of the following ways:

• In a service desk project, go to People > Agents. 
  
  • To assign an agent to the service desk, select Add an agent \. 
• If you are a JIRA administrator or system administrator: In the header, go to Service Desk > Manage agents. Find the agent in the allocated agent list and select Assign service desks. 
   Keyboard shortcut: 'g' + 'g' + start typing 'service desk agents'

To remove an agent from your service desk project, go to People > Agents, find the agent in the agent list, and select Remove access. 

https://confluence.atlassian.com/servicedesk025/managing-agents-754977399.html

Hope that helps. 

[Yves Martin]

I am interested in a SQL query to investigate which users are no longer "active", typically has not commented or transition a request in past months...