As anyone had this issue. I am trying to set up an automation to move a tickets to a read only project for archiving after they have been in close status for 3 months is there a way to query this without an add-on? My current query won't work.
project= "Help Desk" AND status changed FROM "Resolved" TO "Closed" AFTER -3M
I just need to query closed tickets for 3 months of time in that status
Wouldn't tha be "Closed" BEFORE -12w?
For some reason 3m do not work for me either, but that above do work.
Yeah I had to do it in Weeks format also. And I am not sure to used close BEFORE or AFTER.
I was also told to try this instead.
project = ABC and status = Closed and updated < -12w and status changed to closed BEFORE -12w
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
If you use after, thats mean everything closed AFTER that date will be there. So there can be issue closed one week ago.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This is the automation I have set but it keeps saying no actions preformed but if I use the search it will query 4 issues. I am unsure why it won't work?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.