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How do I format the description of a custom field

Deleted user February 8, 2019

I have a single select drop down field called " request priority" and I would like to add a bulleted list to the field description defining what each priority option means.  Does anyone know a way to do this?

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Marcela Junyent
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February 8, 2019

Just with HTLM.

Example:

<ul>
  <li>Coffee</li>
  <li>Tea</li>
  <li>Milk</li>
</ul>

Deleted user February 8, 2019

Hey Marcela, 

I'm unfortunately HTML illiterate.

 So I have updated it using your statement and it appears correctly when I view the field description in the custom field directory as shown in the image. I However when I look at the field in the ticket edit view the formatting is not showing.

 

Capture.PNGCapture1.PNG

Marcela Junyent
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February 8, 2019

if its a pre-existing field, you should also change the description in the field configuration.

 

Choose Issues.
Select Fields - Field Configurations to open the View Field Configurations page, which lists all your field configurations.
Click the Edit link next to the field configuration you wish to edit.
On the Edit Field Configuration page, edit the Description.


Check how is the description there...

Like Florence Ganassin likes this
Deleted user February 8, 2019

yup thats what I did

Payne
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February 11, 2019

Works for me, after modifying the description in the field configuration as recommended by Marcela.jira.jpg

Like Sylvester Wydra likes this
Deleted user February 11, 2019

@Payne could you share your html?

Payne
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February 11, 2019

@[deleted] I did the same as what Marcela posted with <ul> and <li> elements.

Deleted user February 12, 2019

@Marcela Junyent My mistake you were right. I was not paying attention and adding the description from in the wrong place. Yes this works perfectly. Thank you. 

Like Marcela Junyent likes this
Marcela Junyent
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February 12, 2019

Glad I could help!

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