How do I map/link the ticket from Jira to SolarWinds

[Kumar Elumalai]

Hi Team,

We have configured the Jira to Solarwinds service desk integration. Now we want to link the new ticket/existing ticket to SolarWinds.

I have done more research to find the documentation but still, I am not getting the exact solution.

Kindly help me to resolve this issue.

Thanks,

Kumar

+919551919713

[Diana_Architect_ZigiWave]

Hi. My name is Diana and I am a solutions architect at ZigiWave. You can easily connect Jira & SolarWinds. Our no-code integration platform ZigOps will help you achieve that in a matter of minutes. It allows the transfer of default and custom fields between the systems and syncs them in real-time. Our tool reads the schema dynamically and can transfer any fields. If you want to see how it works in action: book a technical demo.

[Hyrum Steffensen _Appfire_]

Hello Kumar,

Consider using an automation plugin such as Automation for Jira, Scriptrunner or Power Scripts.

You could create a transition script that would create a weblink to the Solarwinds issue.

Regards,

Hyrum

Please note that I am a support engineer for Power Scripts and I work for Anova Apps, an Appfire company.

[Kumar Elumalai]

@Hyrum Steffensen _Appfire_ Thanks for the reply.

Will you please provide me the script example or documentation. So that I will go through the documents/scripts and achieve the task.

[Hyrum Steffensen _Appfire_]

Hello Kumar!

A script would look something like this:

createWebLink(key, "url goes here", "title goes here");

See this documentation on customizing workflows.

Here is documentation on createWebLink().

I hadn't thought of this before I posted, but implicit in your question is how to have a user select from a list of already existing SolarWinds ticket. To my knowledge, this is not possible in Jira Cloud (there is no API for this). What you could do is have a user post the SolarWinds ticket number/key into a text field and then create the weblink based on a formula. For example, let's say a Solar Winds ticket url looks something like this:

http://<base url>/path/to/DEMO-45

In this example, the user would type in (or paste) the ticket number and you could then use the url pattern to create a weblink in a SIL Post Function. 

string url = "http://<base url>/path/to/" + trim(nameOfTextField);

createWebLink(key, url, url);

If you use trim, this will ensure any spaces inputed by the user would be removed.

Regards,

Hyrum