How to add an issue type to the Jira Software notification email

[Inna S]

Hi, 

our users ask to have the issue type indication in the subject of the emails sent from Jira Software Cloud.

I do not see any controls to tweak for the purpose.

Please help.

Thank you.

[John Funk · Accepted solution]

Hi Inna,

Try using {{issue.issuetype}} or {{issue.issuetype.value}} 

[Inna S]

Thank you, @John Funk .

Could you point me to where exactly to place this?

Where this configuration is?

[John Funk]

It would be in the Subject of your Automation Rule with the Send Email action. 

Can you share the rule that you have so far?

[Inna S]

Not related to the rules. 

People are getting out of the box Jira notifications, like on assignment etc.

[John Funk]

Oh, well you can't put custom fields in the out of the box notifications. You should vote for and follow this:

https://jira.atlassian.com/browse/JSDCLOUD-4642

[Inna S]

Issue type is not a custom field, is it?

[Inna S]

Also, this suggestion is for Jira Service Management and we need this in Jira Software Cloud.

[John Funk]

Okay, let's start over. Have you created an automation rule yet to send the notification? If so, please share the rule here. And then let us know what is not working with it. 

[Inna S]

No, I'm not talking about an automation rule.

I'm asking about these emails:

[John Funk]

These are all standard notifications that you cannot change. You would need to open a support request with Atlassian to request the feature change.

[Inna S]

Ouch, thank you, @John Funk .