How to add filter to a queue to not show tickets that have been assigned

[Oliver Ortiz]

I would like tickets that have been assigned to a technician to no longer appear in a queue.

[Oliver Ortiz · Accepted solution]

I think I got it. I put in assignee = EMPTY AND resolution = EMPTY

[Ravi Sagar _Sparxsys_]

Hi @Oliver Ortiz 

Add this sub query in your JQL, used in the queues.

assignee is not EMPTY

I hope it helps.

Ravi 

[Oliver Ortiz]

That works! What can I add to make sure that only unresolved tickets appear?

[Ravi Sagar _Sparxsys_]

assignee is not EMPTY and resolution is EMPTY

[Oliver Ortiz]

What ended up showing were tickets that were assigned and unresolved. Would it be possible to show all unassigned and the assigned tickets do not appear instead?

[Mayur Jadhav]

Hi @Oliver Ortiz 

Welcome to the Atlassian Community!!!

As per your description I understand that you want filter which includes issues which is not assigned.

project = x and assignee is EMPTY

Or 

You can try with

 assignee in (EMPTY)