How to add "Approver" to Issue Security Level?

[Rosa M Fossi]

Hi Community,  
I have Issue Security Levels configured in my Service Desk (cloud).  One of the Security Levels is supposed to be limited to Service Desk Agents/Admins, Reporter, and Approver. 
The first couple are straightforward... but I'm not sure how to add Approver to the Issue Security Level.  

My Environment: 
All my users (Everyone Group) has Service Desk Customer Role.
The Service Desk Customer Role has Browse Projects permission (Portal Access)

From there, the Issue Security Levels are set which allows various groups / roles from seeing certain tickets, etc.  And that is mostly working as design except for my "Sensitive Data" Security Group which currently has no way to allow Approvers to see the ticket  :(

Any insight would be appreciated!

[YY Brother]

Hi @Rosa M Fossi 

I encountered the same issue as yours today. I think we may have a solution:

Add a new user custom field and set it in the issue secruity level.

Copy approvers to this field through automation.

Hope it helps.

Thanks,

YY哥

[Rosa M Fossi]

Hello @YY Brother , 

A little late on my response, but I wanted to let you know in the past we settled for a version of what Mohamed suggested back in 2018.  

More recently, thanks to the Create variable option in automation, we solved our situation by capturing the approver in an automation variable then adding those users to as Request Participants. For troubleshooting purposes, we also log the captured display name of the Approver added to request participants.

[Mohamed Benziane]

If approver are known and they do not change everytime you can maybe add them to a group and set this group in you security scheme

Regards

[Rosa M Fossi]

Hi Mohammed,  Regrettably, no. The approver could be any of our Directors or VP's.  But even if that was the case, group permission would defeat the "least privilege" security we are trying to achieve.